1.1 In the Terms and Conditions the following definitions apply:
“Company” means The House of Yoga (London) Limited (trading as The House of Yoga).
“Member/Studio User” means any person that has purchased or made use of one of our yoga packages.
“Yoga packages” means any item that provides the client with access to our products/services or studio facilities.
“Products/services or studio facilities” means any of the yoga studios open to, or products/services offered to, clients of the company as published on our website(s).
“Terms and Conditions” are as defined here.
“Website” means www.thehouseofyoga.co.uk or affiliated websites.
1.2 The Terms and Conditions are incorporated into the online booking system.
1.3 The Company reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the governance of the studio and the conduct of members. Any such changes will be published on our websites and, until revoked, are binding on members.
1.4 The Terms and Conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
2.1 Subject to condition 2.2, when a person has purchased a yoga package or used the studio products/facilities/services they shall become a Member of the Studio or a studio user.
2.2 Acceptance of a person as a Member or a studio user is at the discretion of the Company.
2.3 The Company reserves the right to withdraw, suspend or refuse to renew the membership of any member or user whose conduct is, or may deemed to be in the Company’s reasonable opinion, injurious to the character of the studio or amounts to a breach of the Terms and Conditions or where such expulsion is otherwise to be in the interests of the other Members of the Studio. Any Member so expelled shall forfeit all privileges to membership and shall not be entitled to any refund for any period during which his membership is suspended.
2.4 The Studio may run promotional introductory offers from time to time (directly or through an agent i.e Groupon/Living Social). These offers are exclusively for new Members who are not already registered with the Studio and are not for repeat use.
Details of class times at the Studio may vary from time to time. Class times will be published by the Studio on our Website.
4.1 Details of yoga packages are available on our Website(s) or shall be such prices as determined by the Company from time to time.
4.2 Payments for classes at the Studio do not entitle Members to attend classes at any yoga Studio other than those operated by this Company (in the event that they are available).
4.3 Subject to any statutory right of cancellation, payments for classes, class pass fees, monthly subscription fees and annual payments are made non-refundable unless otherwise stated in the Terms and Conditions.
4.4 Workshops, Retreats and Programmes at The House of Yoga are non refundable.
4.5 In the event of the Company cancelling a Retreat/Programme we will refund Members all deposits and payments they have paid. We cannot however compensate Members for airfare or travel costs incurred. In the unlikely event that we must cancel a Retreat/Programme due to force majeure (including but not limited to; weather, natural disaster or political upheaval) we cannot guarantee a refund. To cover these risks, we highly recommend that Members purchase travel insurance.
5.1 Upon purchase or use of the Studio’s Intro Offer (21 Day Intro Offer) Members are agreeing to automatically be enrolled into a 3 Month Unlimited Autopay contract. Termination is in agreement with clause 6.
5.2 Members are expressly allowed to opt out of the auto enrollment option at any point during their intro offer period by calling us on 020 8780 3973 or emailing our Ambassadors of Calm on email@example.com.
6.1 The provisions of this clause 6 shall only apply to Members that subscribe to unlimited classes by monthly or yearly autopay (“Subscription”).
6.2 A Member who is purchasing a 3 month autopay subscription contract is able to freeze their membership for £25. The remainder of the payments for that current 3 month autopay must then be continued once the contract is unsuspended.
6.3 Subscription fees must be paid in accordance with the Terms and Conditions irrespective of whether or not the Member uses the Studio’s facilities.
6.4 Members shall be given no less than 10 working days’ written notice of any increase in their Subscription (unless otherwise agreed in their contract).
6.5 Any Member that is purchasing classes by Subscription can cancel their Subscription by written request to the Manager of the Studio, giving a minimum of 1 calendar month’s notice from the expiry of the current contract date (i.e. written notice needs to be received by the 2nd month of a 3 month contract). If the contract is not cancelled it will roll over for the same duration (i.e. 3 months if on a 3 month unlimited contract) and the same Terms and Conditions will apply.
6.6 If a Member does not pay their Subscription for the Subscription Period (or cancels their Subscription during the Subscription Period) then the Company is entitled to charge the Member for any outstanding Subscriptions in respect of the Subscription Period.
6.7 Members agree and acknowledge that by agreeing to the Subscription Period, they are being given preferential rates by the Company and therefore it is fair and reasonable that the Company charges them for any payments as described and referred to in 5.6 above.
6.8 It is the sole responsibility of the Member to cancel their monthly autopay with their bank on termination of their Subscription. The Company cannot be held liable for any payments processed due to the failure of a Member to cancel their autopay.
6.9 Members who do not wish to accept a change proposed by the Company to the Terms and Conditions or to pay an increase in any Subscription fees may cancel their Subscription by giving written notice to the Studio. The notice must be given before or within 28 days after the change to the Terms and Conditions or increase in subscription fees takes effect and must expire at the end of the relevant calendar month. The Member giving notice must continue to pay subscriptions at the rate current immediately prior to any proposed increase until the end of such notice period.
Personal belongings are brought into the Studio premises at the Member’s risk and the Company does not accept liability for any loss or damage whatsoever to such items. For security reasons Members are advised to take valuables into the studio and not leave them in the changing rooms.
8.1 Early Cancels – If Members cancel more than two hours before the start of class there is no fee applied.
8.2 Late Cancels – If Members cancel within 2 hours of the class start time, they will be charged a cancellation fee of £8.00. If Members have a class pass or a single pass they will forfeit this class.
8.3 A ‘No Show’ (Failure to turn up for a class at all without prior cancellation) will incur the following:
\ Subscription Members: Will be charged £18.00 for not cancelling and not attending a pre-booked class.
\ Class Pass/Single Pass Members: Will result in the deduction of the class from their pass.
\ Intro Offer Members: Will be charged £18.00 for not cancelling and not attending a pre-booked class.
\ Members must go to our online booking system and remove themselves from the class list.
8.4 Our Online Booking Facilities and rules are as follows:
\ Classes can be booked online up to two weeks in advance.
\ All Members with online bookings are advised to arrive at least 15 minutes before the class starts. NO ENTRY WILL BE ALLOWED ANY LATER THAN THE CLASS START TIME.
9.1 A Member is welcome to use the Studio’s facilities. The Studio may at any time withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
9.2 Children between the ages of 14 and 16 may only use the Studio and attend classes if accompanied by an adult and when under their care and supervision, however the Studio reserves the right of refusal for any minor to practice according to clause 10.1
9.3 Any child under the age of 14 will be refused access to classes that are not named Kids Yoga classes.
9.4 All children under the age of 16 years are the responsibility of the accompanying adult when in the Studio premises.
10.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
10.2 Members with the following conditions should not attend class: low/high blood pressure and cardiac irregularities. If there is any doubt, the Member should consult his/her doctor. Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.
Members are requested to wear clothes appropriate to the practice of hot yoga. Footwear should be removed on entry to the premises and left on the shoe racks provided.
12.1 Smoking is not allowed anywhere on the premises.
12.2 No crockery, glass or food is permitted in the changing rooms or studio. No pets (unless guide dogs) are permitted on the premises.
12.3 Members are requested not to walk around the Studio, changing rooms or showers barefoot if they have foot complaints (please wear flip flops).
12.4 Members must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these doors for any reason.
12.5 In the event of a fire, Members are asked to make their way to the nearest available exit.
13.1 Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.
13.2 Members are required to give written notice to the Company of any change of address, email or contact number. Failing such notice, all communications shall be assumed to have been received by the Member within 5 days of mailing to the last address notified to the Company.
13.3 The Company reserves the right to refuse admission to the Studio.
13.4 A person who is not a Member has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any terms of the Membership agreement or use any of the facilities provided by the company.
13.5 The Company may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to the Company, the Member consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Member also accepts any risk that email may not be a fully secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member in this manner.
14.1 The Company cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except in so far as loss is by law incapable of exclusion.
14.2 It is the Member’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. The Company accepts no liability for loss or damage to property or injury of Members on the Studio premises or outside the Studio except in so far as such loss, damage, or injury is by law incapable of exclusion.